Samsung is pleased to announce a significant enhancement to their Diamond and Gold STEP Partner out-ofbox failure (OBF) return program. Effective immediately Samsung will provide a one year advance replacement program for their entire line of WiseNetIII cameras (listed below). Download the PDF HERE.
Key benefits of the program are:
- Web based request form with automatic entitlement validation
- Free Next Day Air shipment
- Prepaid return label included with replacement unit
- Optional (but strongly recommended) to contact Tech Support for troubleshooting assistance first
- No cost to participate*
- Valid credit card is required as security
- Replacement units may be new or refurbished at Samsung’s sole discretion and carry the balance of the defective unit warranty period. Refurbished units meet original factory specifications.
- The card will be charged the then published MSRP in the event that the defective camera is: (a) not received back within the specified time period (b) received back but has been physically damaged
How to request an Advance Replacement unit:
- Eligibility Requirements (a)Diamond and Gold partners only (b)Unit must be within (1) year of date of purchase from an authorized STEP distributor
- Have your STEP Partner ID number and a valid credit card available, If you do not know your account #, please send an email to insidesales@samsung.com with your company name, address and contact information.
- To access the Advance Replacement via the Samsung-security.com –> Support -> Repair Form, or click HERE .
- Complete the form. Upon submission the system will generate an email to you. (a)Request Confirmation – Your request has been validated and is processing for shipment. Upon shipment you will receive a “shipping advice” email. This email is also your RMA form to return the defective unit. (b)Request Acknowledgement – Your request could not be validated and has been forwarded to a Customer Service Specialist for review. For additional information regarding eligibility or other program terms and conditions contact insidesales@samsung.com.
WiseNet III Camera Lineup:
SNB-7004 – 3MP Box
SND-7084 – 3MP Dome
SND-7084R – 3MP IR Dome
SNF-7010 – 3M Fisheye Dome
SNF-7010V – 3M Fisheye Dome
SNV-7084 – 3MP Vandal Dome
SNF-7010VM – 3M Fisheye Dome
SNV-7084R – 3MP IR Vandal Dome
SNO-7084R – 3MP IR Bullet
SNB-6004 – 2MP Box
SNB-6005 – 2MP Box
SNB-6003 – 2MP Box
SNB-6010N/EX – 2MP Pinhole
SNB-6011N/WF – 2MP Network Covert
SNB-6010AN/EX – 2MP Pinhole Camera
SNB-6011N/EX2MP – Network Covert
SNZ-6320 – 2MP 32x Zoom Box
SNO-6084R – 2MP IR Bullet
SNO-6011R – 2MP IR Bullet
SND-6084 – 2MP Dome
SND-6083 – 2MP Dome
SND-6084R – 2MP IR Dome
SND-6011R – 2MP IR Dome
SNP-6321 – 2MP 32x PTZ
SNP-6321H – 2MP 32x PTZ
SNV-6084 – 2MP Vandal Dome
SNV-6013 – 2MP Compact Dome
SNV-6012M – 2MP Mobile Dome Camera
SNV-6084R – 2MP Vandal IR Dome
SNB-5004 – 1.3MP Box
SND-5084 – 1.3MP Dome
SND-5084R – 1.3MP IR Dome
SNO-5084R – 1.3MP IR Bullet
SNP-5321 – 1.3MP 32x PTZ
SNP-5321H – 1.3MP 32x PTZ
SNV-5084R – 1.3MP Vandal IR Dome
SNV-5084 – 1.3MP Vandal Dome